Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
rita@labcreations.com.au
Return address:
Suite 1
8a Fisher Place
Narwee, NSW 2209
If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.
Customers are responsible for return shipping costs.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items (beauty products)
- Hazardous materials, flammable liquids, or gases
Sale items and final sale items are not eligible for returns.
Exchanges
The fastest way to get a replacement is to return the item you have and place a new order after your return is approved.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- A 10% restocking fee will be deducted from your refund
- The remaining amount will be refunded to your original payment method
- Processing may take up to 10 business days
If more than 15 business days have passed after approval, please contact us at:
rita@labcreations.com.au